FAQ

Why can I only pay in USD?

We are an international company and operate in USD to accommodate all international services.

Do you ship overseas?

Yes, we ship all over the world. Due to postal service adjustments, we do not offer free shipping for international orders at this time. Shipping costs will be applied to your order according to your location and size of your order. 

 

How long will it take to get my order?

It depends on your location. However, in our experience, orders processed within North America typically take 3-6 business days to arrive. International deliveries can take anywhere from 15-40 days depending on the selected shipping method. Delivery details will be provided in your confirmation email. Please Note that Doc of Detox cannot guarantee delivery times once the carrier has picked up the order from our warehouses, and is not liable for the order once it leaves the warehouse. 

If you are unsatisfied with shipping delays or have shipping inquiries, please contact the postal service for more information on the whereabouts of your package. 

 

What shipping carriers do you use?

We use USPS, Canada Post, UPS, FedEx & DHL and other small carriers such as OSM and CDL for all shipments. We have no option to select specified carriers for any packages shipped within the USA.

 

How can I use my Gift Card? 

When a Gift Card is issued to your account you will receive a coupon code to the email address associated with your account. This coupon code can be applied to any orders for regular priced items at your convenience upon checking out. 

 

Can I return my product?

Returns are accepted with certain conditions – please see our Delivery & Returns page for details.