Delivery & Returns
Canada & USA: All orders are shipped free within Canada & U.S. over $49 USD and express over $89*
Australia, United Kingdom, New Zealand: All orders are shipped free over $89 USD and expedited over $289 USD.
International: All orders are shipped free over $149 USD and expedited over $289 USD.
*Free 2-Day Express delivery is available within North America for eligible destinations and packages only.
To return your product, please contact email@example.com to process your RMA and receive a pre-paid return label (subject to approval and region restrictions)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $49, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 90 days on Doc of Detox branded products*. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Unopened items returned within 30 days are eligible for a full refund, any item received between 30-90 days will be eligible for store credit only.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
SAC Ionic Calcium
Energy Medicine (EMF/LIGHT) Equipment
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without approval.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 90 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Doc of Detox, 2895 Lakeview Cove Rd., Westbank BC V1Z 4A1, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.