Delivery & Returns
Canada & USA: Free shipping on all orders within Canada & U.S. over $89 USD
*Free 2-Day Express delivery is available within North America for eligible destinations and packages only.
To return your product, please contact firstname.lastname@example.org to process your RMA and receive a pre-paid return label (subject to approval and region restrictions)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $49, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All international orders from Doc of Detox are shipped with the following terms and conditions:
Orders are the customer’s responsibility. Doc of Detox is not responsible for packages once packages are transferred to the carrier.
Doc of Detox is not responsible for packages that are abandoned as a result of not gaining entry into the customer’s country. Any loss will be assumed by the customer; Doc of Detox will not refund as a result of such loss.
The customer is responsible for customs, duties and/or fees applied to the package as well as providing any documentation required for the package to gain entry into the destination country.
If a package is returned to Doc of Detox, or abandoned in the destination country, all eligible refunds will be reduced by the cost of damaged product(s), customs, duties, fees and returned postage charged to Doc of Detox.
Orders will be shipped using either Canada Post or FedEx from Canada to the destination country, once Doc of Detox receives confirmation of the customer’s agreement of these terms and conditions.
Our return policy lasts 30 days on Doc of Detox branded products*. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Unopened items returned within 30 days are eligible for a refund less the cost of shipping and handling, any item received open will be assessed for store credit only.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Third-Party products
- SAC Ionic Calcium
- Energy Medicine (EMF/LIGHT) Equipment
- Tesla LightWear
- Crystal Pendants
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without approval. Photos must be provided for all return items email@example.com prior to initiating the return process to ensure their condition.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All store credit refunds will appear via the email that is connected to the account used to place the original order.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.